Broadband router set up
If you’re new to broadband or have just swapped provider, we can help you get up and running in no time. We can also connect any compatible devices to your new router for you. Need a new router? We can supply that too.
Broadband support
If you’re having problems getting online, give us a call. We are experts in troubleshooting connection issues, finding solutions, and advising on how to resolve broadband problems. We will even speak to your supplier if you like.
Data transfer
If you’ve just bought a new computer, tablet or smartphone and don’t know how to transfer all your existing documents, pictures, music and emails to it, we can do it for you. We check all data for viruses before transferring it too.
Email problems
Having problems with your email? Don’t know your POP and IMAP from your SSL? Don’t worry, we can sort pretty much any email issue out and get you up and running again in no time. Getting a lot of SPAM? We can advise on that too.
Email set up
We can help you set up a new email address (with your own personalised domain name too if you like) as well as configuring your devices to access it in a way that works best for you. Got a problem with email? We can help.
Fault finding
Do you feel as though your computer isn’t working as it once was? Are you experiencing new problems with software or hardware? Maybe an update is causing you headaches. Whatever your computer problem, we can discuss it and make it better again.
HomePlug installation
If your house is full of Wi-Fi black-spots and the family are complaining that they can’t get online, then a Powerline system may be just the thing you need. We can come to your home, advise on what is needed and fit it there and then.
Online family safety
We can help restrict and control internet access so that certain types of websites can’t be viewed. We can block specific games or programmes and can even control the times of the day that the internet can be used on individual devices.
Password advice
Keeping online accounts secure using a complex password is more important now that it has ever been. If you need help finding a ‘system’ for choosing your passwords, as well as changing those you already have, we can help.
Personal tuition
Does the idea of using your new device scare you half to death? Do you want to be able to write a letter, produce a spreadsheet, create a photo album or surf the net? Maybe you just want to learn how to email or do online banking. Get help and advice on a one-to-one basis in the comfort of your own home.
Printer installation
Need help installing a new printer? We can set it up, show you how to use it and connect it to all the computers in your home. Got a tablet or smartphone? If so, we can connect the printer to those too – as long as they are compatible of course.
Tablet or Phone set up
Is your Wi-Fi network as secure as it could be? Are you still using the wireless password that came supplied with your router? Have you changed the router’s admin password? We can help make your network super-secure so that any would-be hackers move on to your neighbours.
Virus/malware removal
Whether your device has viruses, worms, trojan horses, rootkits, spyware ransomware or malware, we can take care of it for you. We can also rid your device of fake anti-virus software, police scams, PRS scams and more. We will also advise on keeping your device safe in the future.