If you have a question about us or the services we offer, you can probably find the answer here. If you can’t find the answer you are looking for, please get in touch.
Restart (formerly known as Your PC’s Best Friend) was set up in 2004 by Adrian Arksey, to help the people of Sheffield, Dronfield and Hope Valley with their IT support needs. Since then, we’ve gone on to help thousands of customers by fixing their PCs, setting up systems, solving problems and providing guidance on getting to grips with all aspects of their technology.
Our aim is to give top-notch support to our customers. Customer service is and always will be our biggest priority.
We can’t currently help you with your company’s network. Nor do we carry out physical repairs to printers, monitors, Macs, tablets or mobile phones.
Support is available in your home or work, via remote support, or by our free collection and delivery service.
Up to date information on how we can help can be found on our Services page.
Of course. If a problem we have fixed comes back within 30 days, we will fix it again for free. All parts are supplied new and come with a minimum of twelve-months manufacturer’s warranty.
Due to the nature of the repair, this excludes virus and malware removal. The exception to this is if you subscribe to Avast Antivirus through us.
Yes, we are fully insured. Our insurance is held with DirectLine and underwritten by UK Insurance Limited. We have full Public Liability, Employer Liability, and Professional Indemnity. Your equipment is also insured whilst in our care.
| Monday | 9am – 5pm |
| Tuesday | 9am – 5pm |
| Wednesday | 9am – 5pm |
| Thursday | 9am – 5pm |
| Friday | 9am – 5pm |
| Saturday | Closed |
| Sunday | Closed |
| Bank holidays | Closed |
You can pay your bill by Visa, MasterCard, or American Express. We also accept payment by Apple Pay, Google Pay, and Samsung Pay.
Business account holders can also pay their bills by BACS. Details for BACS payments are shown on every invoice. Business accounts are only available to business customers with a history of at least two paid invoices or where an account has been applied for and confirmed as being opened.
Sorry, we do not accept cheques as a method of payment.
Unless agreed otherwise, payment is due at the time the work is completed. A receipted invoice will be emailed to you within 24 hours. Business accounts are payable within 14 days of the invoice date.
We currently cover the Sheffield, Chesterfield, Dronfield, and Hope Valley areas of the UK.
| Monday | 10am – 4pm |
| Tuesday | 10am – 4pm |
| Wednesday | 10am – 4pm |
| Thursday | 10am – 4pm |
| Friday | 10am – 4pm |
| Saturday | Closed |
| Sunday | Closed |
| Bank holidays | Closed |
Please call us on 0333 900 6000. We are here Monday to Friday between 9am and 5pm. We are closed at weekends and on all bank holidays.
When you book an appointment, you will be given a choice of a single or a double appointment.
Most of our services can be carried out within a 90-minute appointment. Unless you feel you need more than 90 minutes, please choose this option.
If you are having a new PC, laptop or Mac set up, or if you have a long list of things you need us to help you with, then choose a double appointment.
Don’t worry, you will only be charged for the time we are with you, subject to a minimum charge of one hour – i.e. £60.
If you need to rearrange or cancel an appointment, please try and do so no later than the day before we are due to see you.
Please call us on 0333 900 6000 or send us an email using this form.
Needless to say, we expect to be provided with a safe working environment. There should be plenty of space to complete the work and a safe electrical power supply. We also require that a person aged 18 years or over is present for the duration of the appointment.
Some jobs just lend themselves to being ‘off-site’ jobs rather than ‘on-site’ or ‘remote’ jobs. Reasons include…
- The repair will take longer to complete than the time we have available for the appointment.
- Your computer needs to be left to do things that will take a long time to complete.
- We need specialist equipment to complete the repair.
- We need to run a diagnostic check on your equipment.
- We need to order new parts to complete the repair.
We endeavour to return your equipment within three working days. Most repairs are completed quicker than this though.
If specialist parts are required that aren’t easily obtainable from our usual suppliers, the repair may take longer but we will inform you of this as soon as possible. If you decide not to have the repair completed, we will return your equipment to you as soon as possible.
Yes, we do. We will phone or email you at least every 72 hours to keep you informed of the status of your repair. If you require updates more often, you are more than welcome to call us on 0333 900 6000.
We promise to care for your equipment as if it was our own. All items are tagged and packed for protection during transit. Once in our workshop, they are stored in secure lockers to keep them safe whilst not being looked at. In the unlikely event of your equipment getting damaged or stolen, we will reimburse you for repair or replacement. We are fully insured for loss or damage to customers’ equipment.
Remote support is a technology that allows us to help you with your computer from a remote location. From our location, we can securely connect to your computer and see your desktop screen just as if we were sitting right there in your home with you.
Remote support is ideal for quick jobs that can be completed in under half an hour or jobs that need doing as a matter of urgency. If a job is likely to take longer than half an hour and isn’t urgent, then we would normally suggest our in-store or at-home service as being more suitable.
We will advise you at the time of booking if we think our remote support service is more suitable for your needs.
The computer that you need us to fix needs to be able to connect to the internet via a good broadband connection.
Our remote support software is compatible with the following operating systems:
- Windows 7 and above
- macOS / OS X 10.10 and above
Our technician will talk you through the simple steps required to connect your computer to theirs. This will enable them to take control of your computer as if they are in the room with you. They will talk to you about the problem you are having before going on to fix it. They will also answer any other questions you have as they go along.
Yes. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the remote assistance session at any time. Once your problem has been fixed, your technician will disconnect their computer from yours. They will not be able to access your computer again unless you start another Remote Support session.