Computer support
Professional, friendly tech support in the comfort of your home
Whether your computer needs a full health check, a fresh installation, or just some troubleshooting to get it running smoothly again, I can help. My computer support services cover everything from virus removal to setting up new systems, so your PC stays fast, reliable, and ready whenever you need it.
Computer health check
If your computer has started to slow down or behave oddly, my health check can give it a new lease of life. I’ll run in-depth scans for viruses and malware, check for hidden background problems, remove junk files, and optimise start-up programs so it boots faster. I’ll update Windows, key drivers, and essential software, check your hard drive for errors, and spot early warning signs before they become bigger problems.
Computer installation
Getting a new computer is exciting, but setting it up can be a headache. I’ll take care of everything – installing Windows updates, setting up essential software like web browsers, security, and email, and transferring your files from your old computer. I can also set up Microsoft 365, antivirus, and online backup if you need them. I’ll connect printers and Wi-Fi, so everything works perfectly and is ready to use straight away.
Computer reinstallation
If your computer has serious problems – constant crashes, viruses, or it just won’t run properly – a full reinstall can give it a fresh start. I’ll first check the hardware to make sure there are no failing parts that could cause problems later. Then I’ll back up your important files, securely wipe the system, reinstall Windows, and update it. I’ll add essential software, restore your files, and get everything running smoothly again.
Computer security check
If you’ve been scammed or think something suspicious has happened on your computer, I can give it a full security check for peace of mind. I’ll scan for viruses, hidden malware, and remote access tools scammers sometimes leave behind. I’ll check your email accounts and browser settings for tampering, remove anything unsafe, and update Windows and software to close vulnerabilities. I can also help you change passwords and improve your future security.
Digital security check
Staying safe online isn’t just about your computer – it’s about your whole digital life. I’ll review your online accounts, passwords, and security settings, and check for weak spots like reused passwords or old accounts you’ve forgotten about. I can help set up two-factor authentication, secure your Wi-Fi, and make sure your antivirus and backups are working properly. It’s a great way to boost your protection and reduce the risk of future problems.
Computer valeting
Just like a car, your computer benefits from a good clean now and then. I’ll safely remove dust from inside your PC to improve cooling and extend its life. I’ll also clean the keyboard, screen, and case so it looks and feels fresh again. This helps prevent overheating and random shutdowns, and I’ll check fans and vents to make sure everything is running at the right temperature.
Fault finding
If your computer isn’t working properly but you’re not sure why, I can track down the problem and get you back up and running. I’ll run hardware and software tests, check error logs, and use professional tools to find the cause – whether it’s failing parts, corrupt software, or something else entirely. Once I’ve found the issue, I’ll explain what’s wrong in plain English and discuss the best way to fix it.
Family online safety
Keeping your family safe online is really important. I can help set up parental controls, safe search settings, and content filters to protect children from inappropriate content. I’ll show you how to manage screen time, block dangerous websites, and keep an eye on online activity in a way that respects privacy. I can also give advice on spotting scams and talking to children about staying safe on the internet.
macOS upgrade
Upgrading your Mac can be daunting, especially if you’re worried about losing files or things not working afterwards. I’ll back up your important data first, then install the latest version of macOS your computer supports. I’ll check your apps for compatibility, apply all updates, and make sure everything is running smoothly once the upgrade is complete. I can also set up Time Machine backups if you don’t already have one in place.
Printer installation
Setting up a new printer can be frustrating – especially when Wi-Fi and drivers don’t play nicely. I’ll install your printer, connect it to your computer and Wi-Fi, and make sure it prints, scans, and copies as it should. I’ll remove old printer software if you’re replacing an existing one, set up printing from phones and tablets if you’d like, and make sure everyone in the house can use it.
Virus and malware removal
If your computer is running slowly, showing strange pop-ups, or behaving oddly, it may be infected. I’ll run deep scans with professional tools to find and remove viruses, spyware, and other malicious software. I’ll repair any damage where possible, update Windows and security software, and check your browser settings for tampering. I can also give advice on keeping safe online and preventing infections in the future.
Windows upgrade
Moving to a new version of Windows can be stressful if you’re worried about losing files or things not working afterwards. I’ll check your computer is compatible, back up your important data, and carry out the upgrade to Windows 11, as long as your PC supports it. I’ll install all updates, check your software still works, and make sure everything is set up properly so you can carry on using your computer with confidence.
Anything else?
If you can't find the service you are looking for, please feel free to ask - you never know, I might be able to help you.
How it works in three easy steps
Rant
Go on, have a moan about what’s gone wrong – slow laptop, wonky Wi‑Fi, or anything else driving you mad. No need for tech jargon, just tell me how it’s behaving.
Resolve
I’ll get to work – whether that’s visiting you at home, collecting your device, or fixing it remotely. You can sit back with a cuppa while I do all the fiddly stuff.
Relax
Job done! Your tech’s working properly again, and I’ll explain everything in plain English before leaving you to enjoy stress‑free gadgets.
Need a quote? No problem!
Not sure what it’ll cost to fix? Just ask! Tell me what’s wrong, and I’ll give you a clear, honest quote before any work starts – no surprises, no hidden extras.
Ready to book an appointment?
The simplest way to book an appointment with me is through my online booking portal. In just two minutes, you can secure a date and time to address your tech issue.
Book a home appointment now
Need help with your tech? Whether it’s a computer, laptop, printer, Wi‑Fi, email or something else, I can get it sorted. Book your appointment today.
Home support
Home support is available across Sheffield, Dronfield, Chesterfield, Hope Valley and Bakewell.